Shipping & Return Policy

Shipping Policy

At White Spider Electronics, we prioritize providing reliable shipping services to our valued customers. Please review our Shipping Policy to understand the terms and procedures related to the shipment of orders made on whitespiderelectronics.com.

  1. Processing Time: Orders are typically processed and shipped within 2 business days, unless otherwise specified. Our shipping operations are conducted Monday through Friday, excluding holidays.
  2. Shipping Carriers: We partner with trusted shipping carriers like UPS, USPS, and FedEx to ensure timely and secure delivery of your orders.
  3. Tracking Information: Once your order is dispatched, we will promptly update your order with any available tracking information provided by the shipping carrier. This enables you to monitor the status and location of your package throughout transit.
  4. Back Orders: Should any item in your order be placed on back order, we will promptly ship the available items. Once the back-ordered item becomes available, we will ship it to you at no additional shipping and handling cost. You will receive email notifications regarding any back-ordered items and their estimated availability.
  5. Free Shipping: Free shipping is exclusively available for orders shipped within the continental United States. Please note that additional charges may apply for shipping to Alaska, Hawaii, or other US territories.
  6. Additional Notes:
    • If your order consists of multiple items, and some are on back order, we will split the shipment accordingly to ensure you receive available items promptly.
    • While we make every effort to minimize shipping delays, please be aware that unforeseen circumstances such as weather conditions or carrier-related issues may impact delivery times.
  7. International Shipping: Currently, we solely offer shipping services within the United States. International shipping options are not available at this time.

Returns, Refunds, and Exchanges Policy

At White Spider Electronics, we strive to provide our customers with high-quality products and excellent service. Our Returns, Refunds, and Exchanges Policy outline the terms and conditions regarding returns, refunds, and exchanges for purchases made on whitespiderelectronics.com.

  1. Restocking Fee: A 20% restocking fee will be applied to all eligible returns. This fee covers the costs associated with processing returned items and restocking them in our inventory.
  2. Warranty: All products purchased from White Spider Electronics come with a 90-day warranty from the date of purchase. During this period, if the product exhibits defects in materials or workmanship under normal use, we will repair or replace the item at no additional cost.
  3. Condition of Returned Items: To qualify for a return, the product must be in the same condition as when it was originally sent out. This includes being unused, undamaged, and in its original packaging with all accessories and documentation included.
  4. Shipping Costs: White Spider Electronics does not refund shipping costs incurred during the initial purchase or return process.
  5. Agreement to Terms: By purchasing an item from whitespiderelectronics.com, the customer agrees to abide by the terms and conditions outlined in this Returns, Refunds, and Exchanges Policy.
  6. Exchange Policy: Eligible items may be exchanged within the 90-day warranty period if they are in the same condition as when originally received and are of equal value. Exchanges are subject to product availability.
  7. Initiating a Return or Exchange: To initiate a return or exchange, please contact our sales team at sa***@********************cs.com. Provide your order details and reason for the return or exchange. You will receive further instructions on how to proceed.
  8. Return Address: Please ship your returned items to the following address:White Spider Electronics
    Web Return
    4100 Industrial Ave
    Lincoln, NE 68504

For any further inquiries or assistance regarding shipping, returns, refunds, or exchanges, please don’t hesitate to contact us at sa***@********************cs.com. Our team is here to ensure a seamless shopping experience for our valued customers.

[Note: This policy is subject to change without prior notice. Last updated: June 01, 2021]