Refund and Returns Policy

Return & Refund Policy

Thank you for shopping with White Spider Electronics. If you’re not entirely satisfied with your purchase, we’re here to help.

Return Window
Our return policy lasts 90 days from the date of purchase. If more than 90 days have passed, we can’t offer a refund or exchange.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Toner cartridges must be unopened and have the factory seal/strip intact. We cannot accept returns on used toner or cartridges with the strip removed.

  • A receipt or proof of purchase is required.

Non-Returnable Items
We do not accept returns for:

  • Used toner cartridges or those with seals/strips removed

  • Items returned after 90 days from the purchase date

Restocking Fee & Shipping Costs

  • All approved returns are subject to a 20% restocking fee

  • You are responsible for return shipping costs

  • Original shipping charges are non-refundable

  • If the returned item arrives damaged due to poor packaging or mishandling during shipping, the cost of the damage will be deducted from your refund

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original payment method within 3–5 business days.

Late or Missing Refunds
If you haven’t received your refund:

  1. Check your bank or credit card account again

  2. Contact your credit card company—it may take time before your refund is officially posted

  3. Contact your bank—there is often processing time before a refund is posted

If you’ve done all of the above and still have not received your refund, please contact us at: sa***@********************cs.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at sa***@********************cs.com and send your item to:

White Spider Electronics
4100 Industrial Ave
Lincoln, NE 68504

Shipping Returns
To return your product, mail it to:

White Spider Electronics
4100 Industrial Ave
Lincoln, NE 68504

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?
Contact us at sa***@********************cs.com for any questions related to returns and refunds.